FAQ
Frequently Asked Questions
1. What is LovelyRLovely?
LovelyRLovely is a London-based e-commerce store offering a wide range of products, including fashion, accessories, beauty, and lifestyle items. We pride ourselves on high-quality products, affordable pricing, and excellent customer service.
2. Do you have a physical store?
No, LovelyRLovely is an online-only business. We do not have a physical location, but we offer fast shipping to various countries around the world.
3. What are your shipping options?
Shipping Methods: We offer standard, fast odinary and express shipping via reputable carriers such as Yodel, Evri, Royal Mail, CJshipping etc.
Shipping Rates: are calculated based on the destination and selected shipping method.
Fast Ordinary UK shipping: 4 to 9 business days after processing £3.99.
Standard International: 3 to 17 business days after processing £12.99.
Express International: 2 to 11 business days after processing £15.99.
Free shipping for all orders above £100.
We also offer free shipping on selected items.
4. How long does processing and shipping take?
Orders are processed within 1-3 business days. Once shipped, delivery typically takes 5-11 business days, depending on your location.
Standard shipping: Estimated delivery within 5-11 business days after processing for UK,USA and Canada,10-15 days after processing for EU (European Union) and 8-18 days after processing for International.
Fast ordinary: Estimated delivery within 4-9 business days after processing.
Express shipping: Estimated delivery within 3 to 5 business days after processing.
5. How can I track my order?
After your order is shipped, we’ll send you an email with a tracking number. You can use this number to track your order on our website or the courier’s site.
6. Do you accept returns?
We accept returns on most items within 30 days of delivery, provided the items are unused and in their original packaging. Please note that intimate items such as lingerie or shapewear, including our LovelyRLovely Women's 7-bone Steel Bar One-piece Corset, cannot be returned due to hygiene reasons. For more details, visit our Returns Policy page.
7. What payment methods do you accept?
We accept all major credit cards, PayPal, Klarna and other secure payment methods, see payments icons below.
8. What do I do if my order is flagged as fraudulent?
If your order is flagged as fraudulent, we will notify you and may require additional information to verify the purchase. If you believe this is a mistake, please contact us, or place your order again using the correct details.
9. Can I customize my order?
Yes! We offer customization options on select products, such as our personalized keychain sets. Look for customization options on the product pages.
10. How can I contact customer support?
You can reach our customer service team by emailing info@www-lovelyrlovely.com or using the contact us form on our website. We strive to respond within 24-48 hours.
11. Do you collaborate with influencers?
Yes! We love partnering with influencers and content creators. If you're interested in collaborating, please reach out to us by emailing info@www-lovelyrlovely.com or using the contact us form on our website. We strive to respond within 24-48 hours.